“AIOps is a game-changer for both enterprises and vendors,” said Siân Morgan, Research Director at Dell’Oro Group. “For vendors selling Public Cloud-Managed WLAN and Campus Switches, AIOps features are causing software revenue to grow faster than hardware sales. CNaaS vendors are also relying on AIOps to lower the cost of delivering a fully outsourced LAN.

“Enterprise buyers are rewarding vendors that integrate AI-aware inspection and consolidate management consoles, and this mix shift will persist as organizations recalibrate hardware footprints and embrace cloud application-centric architectures,” said Mauricio Sanchez, Sr. Director, Enterprise Security and Networking at Dell’Oro Group.